1. Introduction
Bouncy Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create a Booking: Name, email address, phone number, delivery/event address, event date and time
- Make a Payment: Billing information (processed securely through our payment processor)
- Contact Us: Name, email address, phone number, and message content
- Sign Waivers: Participant names, signatures, and waiver acknowledgments
- Create an Account: Username, password, email address, and profile information
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website
- Location Data: Approximate geographic location based on IP address; precise location if you grant permission for delivery address autocomplete
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your rental orders, coordinate delivery and pickup
- Payment Processing: To process payments and prevent fraud
- Communication: To send order confirmations, delivery notifications, and customer service messages
- Route Optimization: To plan efficient delivery routes and provide accurate delivery time estimates
- Business Operations: To manage inventory, track orders, generate reports, and sync data with our accounting system
- Customer Support: To respond to your inquiries and provide customer service
- Service Improvement: To understand how customers use our website and improve our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Third-Party Services
We use the following third-party services that may collect, process, or store your information:
4.1 Payment Processing
- Stripe: We use Stripe to process credit card payments. Stripe collects and processes your payment information according to its own privacy policy. We do not store complete credit card numbers on our servers.
4.2 Accounting and Business Management
- QuickBooks Online: We sync sales data with QuickBooks for accounting purposes. This includes order totals, dates, and aggregated sales information. Customer names may be included in monthly sales summaries.
4.3 Communication Services
- SendGrid: We use SendGrid to send transactional emails including order confirmations, delivery notifications, and customer communications. SendGrid processes email addresses and message content according to its privacy policy.
- Twilio: We use Twilio to send SMS notifications to delivery drivers with route information. Driver phone numbers are processed by Twilio according to its privacy policy.
4.4 Mapping and Location Services
- Google Maps API: We use Google Maps to display delivery locations, optimize routes, and provide address autocomplete functionality. Google may collect location data according to its privacy policy.
- Google Places API: Used for address autocomplete and validation to ensure accurate delivery information.
4.5 Data Storage and Synchronization
- Google Sheets API: We may sync order data with Google Sheets for business reporting and analysis purposes.
4.6 Hosting and Infrastructure
- Replit: Our application is hosted on Replit's infrastructure. Server logs and application data are stored on Replit's servers.
- PostgreSQL Database: Customer and order data is stored in a secure PostgreSQL database managed by our hosting provider.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery, SMS notifications, etc.)
- Delivery Personnel: With our delivery drivers who need your address, phone number, and event details to complete delivery and setup
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, sale, or transfer of all or a portion of our business
- Protection of Rights: To protect our rights, property, or safety, or that of our users or others
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
- Secure Storage: Customer data is stored in secure databases with access controls
- Payment Security: Credit card information is processed through PCI-compliant payment processors and is not stored on our servers
- Access Controls: Administrative access to customer data is restricted to authorized personnel only
- Regular Updates: We regularly update our security measures to address new threats
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Maintain business records for tax and accounting purposes
Order and transaction records are typically retained for at least 7 years to comply with business and tax requirements.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications (transactional messages about your orders will still be sent)
- Object: Object to certain processing of your information
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your shopping cart and session
- Remember your preferences and settings
- Authenticate your login sessions
- Analyze website usage and performance
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Company: Bouncy Rentals
- Service Area: Baltimore, Maryland
- Website: http://bouncy-rentals.com/
14. Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.